Our learnings resulted in a clever solution of nerdy proportions. We gathered the original exploded view technical drawings of every coffee machine that Douwe Egberts offered and used a complex overlay so that each part could be recognized. We then connected each part to Douwe Egberts’ order software and
implemented a user interface for field engineers utilizing tablets.
This resulted in field engineers being able to order parts directly from an exploded view discarding the faulty paper order forms. All our efforts lead to an efficient order process with incredibly low faults, fewer to none returns, a huge saving of costs and of course my graduation.
Since we used Magento as the driving engine of this solution. The project got recognized by the jury of Meet Magento and eventually won the “Magento Innovation award”.